Brisbane Endocrine and Metabolic Specialists
Brisbane Endocrine and Metabolic Specialists is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Collection of Personal Information
We may collect personal and sensitive information that is necessary to provide medical services and operate our practice. This may include:
Your name, date of birth, address, email address, and phone number
Medicare number, DVA details, and health fund information
Referral details from your GP or other specialists
Medical history, test results, reports, and clinical notes
Information provided through appointment bookings, enquiry forms, or telehealth consultations
Payment and billing information
Website usage information (such as IP address, browser type, and cookies)
Sensitive health information is collected only when necessary for diagnosis, treatment, and care.
How We Collect Information
We collect personal information in several ways, including:
When you complete forms (online or in-clinic)
During consultations (in-person or via telehealth)
Through referrals from healthcare providers
When you contact us by phone, email, or website enquiry forms
Through our website and online booking systems
Where possible, information is collected directly from you. In some cases, it may be collected from third parties such as referring doctors, pathology providers, or hospitals.
Use of Personal Information
Your personal information is used to:
Provide endocrine and metabolic healthcare services
Communicate with you about appointments, results, and follow-up care
Manage billing, Medicare rebates, and administrative processes
Coordinate care with other healthcare providers involved in your treatment
Improve our services and patient experience
Meet legal, regulatory, and professional obligations
We only use your information for purposes directly related to your care and our practice operations.
Disclosure of Personal Information
We may disclose your personal information to:
Referring and treating healthcare professionals
Pathology, radiology, and allied health providers
Medicare, private health insurers, or the Department of Veterans’ Affairs
Secure clinical communication systems (such as Medical Objects)
Practice management, IT, or administrative service providers (where required)
Regulatory bodies where required by law
Your information is never sold or shared for marketing purposes.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes:
Secure electronic medical record systems
Restricted access to sensitive information
Secure communication platforms for telehealth and referrals
Confidential handling of paper and digital records
When information is no longer required, it is securely destroyed or de-identified in accordance with legal retention requirements.
Access and Correction
You have the right to request access to your personal information and to request corrections if you believe it is inaccurate or incomplete.
Requests for access or correction can be made by contacting our practice. We may require identity verification and, in some cases, a reasonable administrative fee.
Website Cookies and Analytics
Our website may use cookies and basic analytics tools to improve functionality and user experience. These tools collect anonymous information such as page visits and device type. You can disable cookies through your browser settings if you prefer.
Telehealth Privacy
Telehealth consultations are conducted via secure platforms. While all reasonable steps are taken to protect your privacy, we recommend attending telehealth appointments in a private location to maintain confidentiality.
Contact Us
For privacy-related enquiries, access requests, or concerns, please contact:
Brisbane Endocrine and Metabolic Specialists
Phone: 07 3544 1772
Email: admin@bemspecialists.com.au
Address: Rochedale Village Shopping Centre, 3/329 Gardner Rd, Rochedale QLD 4123